Privacy is of the utmost concern to us.
While placing the order for recharge through JanaJal Mobile Application, we shall require franchisee
name, email address; phone number and billing address to create master data and match it with
details filled up in franchisee’s KYC ( Know your customer) application. This information is only for the
billing and shipping process and would be accessed by selected staff members with authorized identity
Once franchisee effects the fund transfer through payment gateway into the company’s account,
he/she will automatically get confirmation on mobile by SMS and/or email. The card will be recharged
within 24 hours of credit of payment into our account.
If franchisee does not see the payment confirmation email, he/she can check bulk/spam bin as
sometimes the email may be filtered by email providers or call the 24X7 helpdesk.
To ensure proper communication, it is necessary that the email address provided by franchisee is
correct. This will be verified and validated during the KYC process.
The personal information will never be sold, rented or released to any third party that is not involved
in the transaction and delivery process. We may send only flyers, promotional offers or newsletters to
franchisee mailing address or to your e-mail address which is relevant to our services.
When franchisee places an order online, personal information and debit/credit card information are
encrypted using high-grade SSL encryption used by PayTM (our payment gateway partners) before
being sent over the internet. We do not store or cache any payment related information of our users
directly or indirectly on our servers.
Our payment gateway partners constantly upgrade our online checkout process to be as secure as
possible by implementing the most up-to-date methods as required for merchants by the credit card
companies. All payments are processed immediately; we do not store credit card numbers.
When recharging with us, submitting your information over the internet is as secure as possible, so
be rest assured that janajal.com takes the protection of your privacy, personal information and your
identity extremely seriously.